I can't find the items I want?
There are 1000's of promotional products available and we only have limited space and time to put them on the website, however if you contact us we can source your required items or put you onto some-one who can.

Do you send free samples?
Sorry, we do not send free samples. You are welcome to place a trial order with us.

How long will it take to get my order after i make payment?
In most cases, 2-3 week depending on the quantities ordered.

Do you take customised orders?
Yes, We can get customised orders made, however minimums do apply.

How can I know about my order status?
You may contact us at anytime to find out about your job.

What if I require a larger order than is listed?
Contact us by phone or email and we will assist you with the order.

What is the Returns Policy?

Products can be returned within 7 days of purchase.
If an incorrect item was supplied by MyVision, we will happily exchange the correct product free of freight costs.
If the incorrect product was ordered and needs to be exchanged, we will also assist with this, although a freight charge will be incurred.
No products can be exchanged once decorated.
If a product is deemed faulty, MyVision will replace the product. The product must be viewed before this can happen. Please feel free to discuss this with MyVision.

Are the pad printing inks safe?
The Ruco Series of ink used for pad printing Pens, Coffee Mugs, Glassware, Souveniers, Rulers ect.. meet the limits stipulated by th ECC regulation EN71 (safety of toys), part 3 (Migration of certain elements) Dec 1994.
The inks of this series may also be used for printing on the outside of food packaging.

Are you mugs lead free?
All of our mugs, dinner sets and accessories are certified by SGS and FDA. This means they contain no lead or cadmium, so you can rest assured knowing our products are safe.

Technical Terms

Screen Printing
Used for products such as apparel, leather and PU products your logo is printed in your corporate colours using as silk screen – logos can be printed in up to 4 colours depending on the surface of the product.

Pad Printing
Your logo is stamped directly onto the surface of the product.
Can be applied to Metal, Glass, Ceramics, Leather, Plastics, PU and stainless steel products.

Embroidery
Mostly used on apparel, caps and bags.
Artwork is digitized and applied to the product by a high-speed computer controlled emboidery machines resulting in the logo being applied to the product in a series of coloured threads.